Hardship & Collections Consultant

Hardship & Collections Consultant

Company: Big 4 Bank
Location: Parramatta, Sydney
Contract: 12-month contract | Full-time | Mon–Fri
Rate: $38.99 p/h + super

The Role

Working within the Customer Assist Team, you will manage accounts for customers facing financial difficulty. Your primary focus is to reach sustainable solutions for secured and unsecured portfolios, ensuring accounts are brought into order efficiently.

Responsibilities

• High-Volume Case Management: Manage inbound and outbound calls to recover overdue balances.

• Financial Assessment: Evaluate customer financial positions to determine eligibility for hardship assistance.

• Negotiation: Establish realistic repayment plans through effective influence and commercial reasoning.

• Legislative Compliance: Adhere to all relevant banking policies, privacy acts, and industry legislation.

• Record Keeping: Maintain accurate documentation of all customer interactions and risk decisions.

Requirements

• Experience: Collections or financial hardship experience is preferred.

• Communication: Strong negotiation and interpersonal skills.

• Decision Making: Ability to assess risk and reward while remaining commercially prudent.

• Soft Skills: High attention to detail, ability to work under pressure, and a team-oriented mindset.

How to Apply

To apply, please attach your updated CV. For a confidential discussion, contact Eileen Leo at eileen.leo@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.